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NIParcels.com
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NI Parcels and NIParcels.com are the trading names of Uni Baggage LTD. Company Number 609325 with its registered office as 85 Sydenham Road, Belfast, BT3 9DJ. Telephone Number: 028 9503 0115.

Booking

1.1 By booking a collection with NI Parcels you agree to NI Parcels terms and conditions outlined below as well as the couriers' terms and conditions.

1.2 NI Parcels is a booking agent for national and international couriers and does not handle your shipments.

1.3 You agree that NI Parcels may send your items with any one of its couriers. These couriers include but are not limited to Parcelforce Worldwide, DPD, City Air Express, DHL, Captain Courier, UPS, Nightline and FedEx

1.4 When obtaining a quote you can select a courier and service to suit your requirements. If for some reason we are unable to send with the allocated courier it will be sent on a courier with an equal or better service.

1.5 You may not send Personal Effects such as suitcases on any of our services. If sent they will not be covered by compensation cover.

1.6 When a booking has been made, it cannot be altered once it has been processed and a tracking number issued.

1.7 If you have any issues or additional queries regarding your order, please get in touch within 90 days.

1.8 General prohibitions and restrictions apply. You agree not to send any items or any items similar in nature to those on the prohibited list.

Payment, Charges & Refunds

2.1 Payments are made at the time of booking and can be paid with credit or debit card.

2.2 Your package must not exceed the dimensions or weight stated at booking. If they do, you will be charged a £10 admin fee plus the cost price for sending your item at the correct size/weight. This includes the actual weight and the volumetric weight. If your shipment is overweight/oversized it may be delayed, returned to you or you may have to collect the shipment from the courier’s local collection/delivery depot.

2.3 Surcharges, fees or invoices for overweight or oversized shipments will be issued within 90 days of collection.

2.4 Any surcharges, fees or outstanding invoices must be paid within 14 days of receipt.

2.5 If any surcharges, fees or outstanding invoices are not paid within 14 days incur an admin fee of £10 will be levied plus an additional 5% interest above the Bank of England base rate per month.

2.6 No refunds will be offered for a cancellation. Partial refunds may be offered if your package is severely delayed due to the courier. This does not apply if your labels have fallen off.

2.7 Any refunds will be made back to the original source. These sources are credit/debit cards, top up balance or PayPal. We cannot refund to another source.

2.8 Any money added to your top up account will only be available to spend on NI Parcels and cannot be returned if unspent. Account balances will become invalid and set to zero after 12 months of inactivity

2.9 Price Promise/Match: We will match the same service for any online business offering the same customer service levels including but not limited to: phone, email and livechat support. We will match the service based on delivery speed, compensation cover, courier, collection and delivery options. If you have placed an order and iund a better price for the same service please contact us within 48 hours of booking and we will refund the difference and add £5 credit to your account, to your account, to be used within 1 year. Price promise is valid once per routes, per customer.

Collections & Delivery

3.1 Collections can take place between 8.00 and 19.00 Monday to Friday. You agree that you will make the item available for collection between these times on your collection date. Deliveries will take place between 8.00 ­ 19.00 on your delivery date. Most collections and deliveries take places between 9.00 – 18.00.

3.2 Collections that fail are not automatically rebooked and you must contact us to arrange another collection.

3.3 If your shipment contains items from the prohibited list, it may be delayed, returned to you or you may have to collect the shipment from the couriers' local collection/delivery depot.

3.4 Items should only be sent in suitable packaging. If you use packaging deemed to be inappropriate your item may be refused carriage and any damage caused to your items will not be covered by the compensation cover. Please do not send your items in plastic storage boxes, plastic bags or weak boxes.

3.5 You agree to the couriers' terms and conditions: Parcelforce Worldwide, DPD, City Air Express, DHL, Captain Courier, UPS, Nightline and FedEx

3.6 NI Parcels couriers have a 97% on time delivery success rate. This service is not guaranteed and should not be used for time sensitive items. Items are not delivered or collected on weekends or bank holidays. NI Parcels is not liable for any delays caused to your items.

3.7 It is your responsibility to ensure the provided labels are attached securely, if you do not attach your labels securely you are not entitled to claim compensation if your item is delayed or lost. You are required to print the provided labels.

3.8 You must be present for collection and delivery, if you miss your collection no refunds will be offered. If you miss the delivery packages can be rearranged for delivery or collected from a local depot. If you book a same day service and you miss the delivery, you will be charged the same delivery price for a returned parcel.

3.9 NI Parcels couriers will not collect from individual rooms within offices, warehouses etc. Items will be collected from the reception, front desk or mail room. Please check with your collection address regarding this.

3.10 NI Parcels is not liable for any delay, loss or damage that may occur to your package. It is the couriers' responsibility to ensure your package is collected, handled and delivered with due care. If you have experienced a problem with your collection or delivery, please contact the relevant courier or NI Parcels directly. If your package has unfortunately been damaged, please email NI Parcels as soon as possible.

3.11 If you are sending your item to a country outside the EU it is your responsibility you complete, print and attach your customs documents. Customs forms will be available in the My Orders section after booking. It is the customers' responsibility to ensure these are completed. If the customs documents are not completed or attached, the collection may be refused.

3.12 NI Parcels has no direct link or association with any customs authorities and has no control over their decisions.

3.13 NI Parcels is not liable for any customs charges, clearance fees or taxes imposed on your shipment. This is the customer's responsibility.

Claims for damage or compensation

4.1 If you purchase compensation cover from NI Parcels you agree to the NI Parcels compensation covers terms and conditions.

4.2 Compensation claims must be made within 14 days to NI Parcels. Should you need to make a claim please contact NI Parcels within 14 days of your item(s) collection date and we will make the claim on your behalf with the courier. ​Claims after this time will not be processed. Do not send your claim directly to the courier as it will be refused. Approved claims must be accepted within 7 days. When a claim has been paid out NI Parcels is no longer liable for the loss or damage associated with the booking.

4.3 Certain items can be sent with NI Parcels but only on a no compensation ​basis. Please read the prohibited and no compensation items.

4.4 Fragile or breakable items should not be sent on any of our services.

4.5 NI Parcels cannot compensate for additional expenses, purchases or loss of income due to the delay of an item.

4.6 If your item is delivered 3 working days later than the expected delivery day NI Parcels may offer partial refunds up to a maximum of 50%. This is not applicable if labels fall off.

4.7 Each consignment booked through NI Parcels has compensation cover against damage and loss. Each courier provides £50 inclusive cover, you can extend your cover with NI Parcels up to the maximum cover of £1000. This is not applicable if the labels come off a shipment.

4.8 If you do not take out any additional cover you agree that the items you are sending are not worth more than the inclusive cover or accept sole responsibility of any additional costs or loss if your items are damaged or lost.

4.9 Inclusive cover is provided by the courier and is in no way related to any cover NI Parcels may provide. NI Parcels is not responsible for any decision that the courier makes in relation to any claims.

4.10 Cover purchased above the inclusive cover is provided by NI Parcels and is covered by its own terms and conditions.

4.11 Cover purchased for items on our prohibited and non compensation list cannot be refunded. It is the customer's responsibility to check this list before completing an order.

4.12 Packaging is not covered by compensation cover. Compensation cover is for the contents of your shipment.

4.13 Compensation cover is not new for old. We only pay up to 50% of an items value if it is more than 6 months old.

4.14 If you purchase compensation cover from NI Parcels the courier is still responsible for the cover they provide and this is not cancelled by purchasing compensation cover from NI Parcels.

4.15 NI Parcels reserves the right to change the terms and conditions at any time.

Delivery Policy

Your items will be delivered as per the couriers displayed transit times. Transit or delivery times are quoted in working days.

A working day is Monday ­ Friday, excluding Public Holidays.

These times are not guaranteed. Remote locations can take an extra 1 ­ 2 working days.

During busy periods there can be delays due to the volume of items being sent, please allow an extra day or two for delivery and please check your tracking.

Remote locations can take an extra 1 ­ 2 working days.

Privacy Policy

This privacy policy sets out how NI Parcels uses and protects any information that you give NI Parcels (Uni Baggage LTD) when you use this website. NI Parcels (Uni Baggage LTD) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

NI Parcels (Uni Baggage LTD) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2012.

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

From time to time, we may also use your information to contact you for market research purposes.

We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected].

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

NI Parcels
85 Sydenham Road
Belfast
BT3 9DJ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Last Updated: 1st December 2015